Jun 25, 2008

Disgruntled former employees

This rant against a testing lab came up in one of my news feeds. I won't discuss the complaint specifics, but I will say that in my experience the testing lab in question has done an acceptable job for us in the past, although we never audited them. This is a touchy subject, but I will plow ahead and hope no one takes what I say the wrong way. Pretty much every time someone quits a regulated company there is a chance of the former employee calling the regulators. Generally it turns out that the employee does not know as much as they think they do or that the regulators don't listen.

It would be much more beneficial for everyone involved if the employee tried to work it out within the company, even if they fill out 17 corrective actions on the last day, I would be cool with that- the company would rather know what needs to be fixed (or is perceived to not be working) than not know (plus I'm not the one following up corrective actions). The vast majority of companies are very concerned about patient safety and go above and beyond requirements.

If you are a disgruntled employee, I suggest you evaluate the problem again and make sure you're correct, talk to the person responsible, then management, then start a corrective action (you can switch those two up depending). I assume that most companies are set up where anyone can start a corrective action, although this might just be a small company thing. Once you get to that point, you're pretty much powerless to do more within the company besides complain, but the corrective action forces the issue and someone is required to document how it is being handled. If none of this works and you are certain that regulations are being violated and patient safety is in danger, then be the whistleblower.

If you are a disgruntled employee and don't know what a corrective action is and everyone is ignoring you, what you want to do is run it by two quality people at the same time, then get a copy of the quality manual, which you were probably trained on your first day, and read up.

1 comment:

Anonymous said...

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